Sharp Troubleshooting

Connected Solutions for IT Service & Support

Sharp Troubleshooting has teamed up with LogMeIn IT-reach to provide fast, easy and secure remote support and administration for servers, workstations, and laptops – from anywhere the technician is to anywhere the client is. LogMeIn IT-reach employs an easy to use, fast to connect, and feature-rich solution which saves time and reduces support costs.

Sharp Troubleshooting now installs LogMeIn IT-reach remote access software to all clients who sign a managed services contract.

All clients signing a contract for IT services will receive a reduced service rate of $50/h for all services rendered and Sharp Troubleshooting will provide 24 hour response time on a best-effort basis.

Service Contract Rates:
Per Server: $100/m
Per Workstation: $25/m

Non-contract Service Rate: $75/h

Remote Access makes sense because...

1. It can save the extra expense of an onsite service call
2. It allows for quick monthly checkups on critical processes and equipment that which would otherwise go unattended until a disaster hit
3. It offers the end user direct access to technical support
4. It allows the technician to "see" the problem the user is attempting to describe


About the software that makes remote access possible:

1. The program's cost is low
2. The program is scalable (You can start small now and easily expand to include additional systems in the future)
3. The program can include file transfer and other additional capabilities
4. The program that provides this capability is very easy to install and use (we can email you the online link to the installation program)


Aspects of computer service that are best performed remotely include the following:

A. Insuring that automated backups continue to occur as scheduled
B. Monitoring temperatures of critical system components such as the CPU
C. Monitoring fan speeds of critical system components such as the CPU
D. Monitoring hard drive for imminent failure
(Hard drive failure is sometimes predictable and this predictability offers us an opportunity to replace the hard drive and easily transfer the data before a hard drive crash occurs. If we wait until the hard drive crash occurs, the data may have been rendered inaccessible.)
E. Checking hard drives for logical file structure problems
F. Defragmenting data on hard drives
G. Periodically, backing up the most critical and vulnerable operating system file, the registry
H. Checking the use and availability of critical system resources such as memory, processor use and hard drive space
I. Monitoring network efficiency
J. Checking for security vulnerabilities and addressing them with manual fixes, patches, and security software scans and updates