LogMeIn It-reach Managed Services Agreement
By signing below, we are indicating that we would like to participate in the LogMeIn IT-reach program offered by Sharp Troubleshooting. We understand the cost of the program is $100 per server and $25 per workstation per month. We also understand that we are granting Sharp Troubleshooting remote access to all enrolled systems for the sole purpose of providing preventative maintenance and support. Services provided will include the following: desktop remote-control, data backup, file-sharing, remote system administration, on-demand customer support over secure connections. Under this agreement, service response time will be within 24 hours on a best-effort basis. Regular services hours are from 8-6 M-F and at other times by appointment.
Specific system-monitoring services provided by this agreement include the following:
- Ensure that automated backups continue to occur as scheduled
Monitor temperatures of critical system components such as the CPU and hard drives
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Monitor fan speeds of critical system components and voltages of power supply
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Monitor hard drive for imminent failure
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Check hard drive for logical file structure problems and defragment data on hard drives
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Periodically backup registry
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Check on the use and availability of critical system resources such as memory, processor use and hard drive space
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Monitor network efficiency
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Check for security vulnerabilities and address with fixes, patches, security scans and updates
Accounting Details
- Each monthly payment received by Sharp Troubleshooting from the client will be credited to that client’s account and each charge for services rendered, whether onsite or remote, will be debited from that client’s account.
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Any positive balance remaining at the end of the agreement year will be carried over into the following year or distributed to the client according to the client’s wishes.
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All remote preventative services provided under this agreement will be charged at the rate of $50 per hour. Any additional service will also be provided at the rate of $50 per hour and will be provided only with prior authorization from the client.
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The monthly service rate covers all remote preventative services. It generally does not include onsite service and parts. Parts and any non-covered services will be billed separately.
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Payment for services rendered under this agreement is expected to be prepaid monthly. A 10% discount is available to clients who pay ahead for the year. This is in addition to the reduced hourly rate of $50 per hour.
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This agreement is for one year from the date this agreement is signed. There are no penalties for early withdrawal from the program. Any prepaid amounts, however, are not refundable unless service was not provided.
Signature ____________________ ____________________
Date ____________________ ____________________
Ray Verrill, Partner Representative:
Sharp Troubleshooting Company:
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